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SmartEye SDN BHD is DIY surveillance system and IP camera retailer company that sells complete IP surveillance solutions.
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SmartEye Ip Camera | FAQ
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FAQ

How to make your camera more secure?

A: The key is: Please do not forget to upgrade your firmware and change your password regularly to keep your camera safer.

To ensure the security of your camera and prevent various types of hacking and unauthorized access, SmartEye strongly recommends our customers to safeguard your privacy by taking the following security precautions.

1) Always change the default username and/or password as soon as you setup your camera. Input a username and/or password that is at least 8 – 10 characters or longer. Try to use a combination of lower-case and upper-case letters as well as numbers and special characters.

2) Make sure your camera has the latest security firmware installed for your specific camera model. The latest firmware for SmartEye cameras utilizes protection against various types of online hacking and unauthorized access.

Step1: Go to our official download center.

Step2: Check the model and current firmware version of your camera carefully, and then choose the right firmware to download.

Step3: Unzip the firmware RAR file. There will be firmware files and upgrade guidance. Please follow the guidance carefully to upgrade the firmware.

3) Change your default port to a port in the 8100 or greater range. Hackers often target default ports and you do not want to make yourself an easy target. By using a non-standard port it will make it more difficult for hackers to find your camera.

4) Check the logs of your SmartEye cameras often. SmartEye cameras have embedded logs which allow you to see exactly which IP addresses are accessing the camera. You will be able to tell if an outsider has gained access to your camera.

When I test talk, there is a loud noise, is there anything need notice?

1.Do not put the camera too near to the microphone which you using the talk feature, or it will cause noise;
2.Do not enable earphone icon and microphone icon at the same time.

Why there is no sound come from the speaker?

1.Check if the microphone used to talk turn on or not;
2.Make sure active the microphone icon in visitor UI;
3.Network speed is not so bad.

When I test talk, there is a loud noise, is there anything need notice?

1.Do not put the camera too near to the microphone which you using the talk feature, or it will cause noise;
2.Do not enable earphone icon and microphone icon at the same time.

Why I hear no sound even when I enable audio?

1.Please check if your computer can play music or not;
2.If you plug an earphone in your computer to hear sound, please make sure turn on the sound of the earphone;
3.Make sure active the earphone icon in the visitor UI;
4.Network speed is not too bad;
5.The sound is not so far from the camera and loud enough for the camera to capture.